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Frequently Asked Questions

Got a question? Please check if we've answered it below before posting a topic on the forum!

What's the use of the vPoints and how do I earn vPoints?
1. You can purchase any items you want from the Webshop
2. You can earn vPoints by voting for the server using our Vote Reward System here
3. You can earn vPoints by collecting Rena by being in top 5 here
4. You can earn vPoints by being in top 3 on the Devil Square Ranking
5. You can earn vPoints by being in top 5 on the Blood Castle Ranking

Why can't I connect to the server?
1. Check if your internet is stable.
2. Check if you've allowed InfinityMU to bypass your firewall or turn off your firewall.
3. Recall a moment in which you violated one of the rules / check the ban list at the rankings section or click here
4. Check with AutoUpdate.exe (located at InfinityMu Client folder). Run the tool to get the latest updates.
5. Sometimes innocent IP Addresses getting blocked due security reasons. If you believe that your IP might be blocked please contact us and tell us your IP address to be unblocked. You can contact us by email: [email protected] or here

Why doesn't my installation work?
There's a possibility that your download is corrupted. Use a download manager such as FreeDownloadManager & use the Infinity HTTP mirror. This will not only smoothly download the client, but make your download faster!

How do I change the resolution of my game?
Run the InfinityMU launcher (mu.exe). At the bottom-left of the launcher's window, there's a button 'Option'. Click the button that will open up the options window. Adjust the options to your liking & then click "Apply."
If you want to switch to fullscreen (by unchecking window mode), make sure the resolution is set to 1024 x 768!

I have characters in my account but I can't see them!?
1. Log into your account by typing your account name without caps (no big letters).
2. Log into your account by typing your account name exactly like you have registered it. (Example: ACCount) with all capped and non-capped letters.
3. OR try to re-install InfinityMu game client.
4. You can also contact us by email: [email protected] or here

Why am I disconnecting so much?
1. Check if your internet is stable.
2. Try turning your effects off. When you log into your character, press ESC to open the options window. Click on the Option tab. For Effect limitation, set them to Minimum Option & Minimum Setting.
3. Try to re-install InfinityMu game client.

I have duplicate items in my inventory / vault, how to get rid of them?
1. Mail us at [email protected] with your username and screenshots of the duplicated items.
2. Register in our forums and create new thread report in 'Bug Reports' section, make sure to provide screenshots of the duped items.

I teleported to a map & now I am stuck some place where I can't move! What do I do?
If you've warped to a map & appear to be somewhere random, exit the game & login into our Web Panel select "Teleport Character." and move your character to Lorencia.

Why did my HP become so low? i had over 60k before!
It's a visual bug you acctualy got 64k HP + the amount of HP you see on the bar, you can also party someone and press P to see your real HP.

Why did my Mana become so low? i had over 60k before!
1.Unequip all your items with +mana and try again, also do not have mana pots in your inventory, if it still don't work then contact an Admin or HGM and request them to lower your energy to 32,000.
2. Don't add more than 32,000 points on Energy.

How do I get Item FULL OPTION items without a credit card?
1. We offer donating with Western Union.
2. Log into our Web Panel & vote on the websites provided. After that, go to the Web Shop & check your Credit Points!
3. Log into our Web panel & get your referral link. After that send it to friends, facebook, forums and other you might know to vote for you.
4. Log into our Web Panel go to Character Options and select 'Grand Reset Character'. This function allows you to exchange resets for credits.
5. We host lots of events, offering plenty of opportunities for players to win Premium Credit Points and Items.

It has been 12 hours, why can't I vote?
The vote system checks both account and IP address, this means if someone has already voted from your IP address you will not be able to vote.

I would like to know how to edit my game client?
Click here to see how to disable fog, use custom client, change your in-game client fonts, how to use the Mini Map feature or 3D feature.

How server is protected?
Passwords: MD5 hash encryption; Database Hourly Auto Remote BackUp; Dedicated Server with Anti-DDoS Protection; Proven to be the best and reliable server since 2009 (ask all our players);

Is the server long term (no db wipe)?
InfinityMU 100x Edition server is running since 2009 and it's planned to be long-term (forever). Our sister server InfinityMU (high exp rate) is running since 2008 without any database wipe. This means even if you come back after a few years, your characters and items will still be here and ready for action.

If you have any other questions, please visit our forum that has a search option that will allow you to easily find possible answers to your questions.

Contacting the InfinityMU Staff :

General Support: [email protected]
(general inquiries and issues)

Donation Support: [email protected]
(all transaction and donation related matters)

** 24/7 Support Forum

     What's the use of the vPoints?


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